Frequently Asked Questions:
What is the returns policy?
At The Beecham Weigh, we want you to be happy with your order. If there is a problem with your purchase, please get in touch with us and we’ll do our best to help.
Food and Weigh Products:
For food, loose and weigh products, we are generally unable to accept returns due to food safety and hygiene reasons.
However, if your product is *damaged, faulty, incorrect or not as described*, please contact us as soon as possible so we can arrange an appropriate solution.
Where appropriate, we may offer a replacement or refund.
Non-Food Products:
For eligible non-food items, returns may be accepted provided the item is unused, unopened and in its original condition.
Please contact us before returning an item so we can provide you with the relevant return instructions.
Click & Collect Orders:
If you have placed a Click & Collect order and notice an issue when collecting your order, please let a member of our team know.
If you discover a problem after leaving the shop, please contact us as soon as possible and provide your order details and information about the issue.
Damaged or Incorrect Orders:
If your order arrives damaged, contains an incorrect product, or an item is missing, please contact us as soon as possible.
Where possible, please provide:
* Your order number
* The name of the affected product
* A description of the issue
* Photographs of any damaged items or packaging
We will review the issue and let you know what we can do to resolve it
Refunds:
If you are eligible for a refund, we will process it using the original payment method where possible.
The time it takes for a refund to appear in your account may depend on your bank or payment provider.
Contact Us:
If you have any questions about returns or refunds, please contact The Beecham Weigh using the contact details provided on our website.
We are always happy to help.
Do you stock organic products?
Yes, we stock a range of organic products. Look out for the organic label on individual product listings.
How can I find out what ingredients are in a product?
Ingredients and relevant product information can be found on individual product pages. If you have a specific dietary requirement or allergy, please check the packaging or contact us before purchasing.
Can I get advice about a product?
Our team is happy to help with general questions about the products we stock. If you have a medical condition, take medication or need professional health advice, please speak to a qualified healthcare professional.
How can I contact you if my question isn't answered here?
You can get in touch with The Beecham Weigh via email, thebeechamweigh@gmail.com, or phone, 01653 695145, and a member of our team will be happy to help.
Delivery
How much does delivery cost?
Delivery costs depend on your order and delivery location. Any applicable delivery
charges will be displayed at checkout before you place your order.
How long will it take for my order to arrive?
Your estimated delivery timeframe will be provided at checkout. Please note that
delivery times may vary depending on the delivery service and your location.
Can I order weigh products for delivery?
Yes, weigh products are available for delivery. They will be prepared and packaged securely for transport.
What should I do if my order arrives damaged?
Please contact us as soon as possible with your order details and, where possible, photographs of the damaged packaging or products so we can help resolve the issue.
What if my delivery is late?
If your order hasn't arrived within the expected delivery timeframe, please contact us with your order details and we'll look into this for you.
Click and Collect
Why should I choose click & collect instead of delivery?
Click & Collect can be a convenient way to pick up your order while reducing the
packaging and transportation associated with delivery. You can also bring your
own containers where appropriate.
When will my order be ready to collect?
We'll let you know when your order is ready for collection. It can often be the same day, but this is not guaranteed. Please wait for your collection confirmation before coming to collect your order.
How long is my order held for?
Your order will be held for 7 days from the date you are notified that it is ready for collection. Please collect your order within this time.
Can someone collect my order for me?
Yes, someone else can collect your order on your behalf. We recommend that they have your order number or confirmation with them.
Weigh
How do I order more than 100g of a weigh product?
Our weigh products are sold in 100g quantities (unless stated otherwise). Simply increase the quantity to the amount you need. For example, select 2 for 200g, 3 for 300g, and 4 for 400g.
What containers can I use to collect weigh products?
You can bring clean, dry, suitable containers such as jars, tubs or reusable bags. If you're unsure whether a container is suitable for a particular product, please ask a member of our team.
Do I need to weigh my container before filling It?
Our team can help with this when you're shopping in store, so you're only paying
for the product rather than the weight of your container.
Are the products sold by weight cheaper than buying packaged versions?
Prices vary between products, so buying by weight isn't necessarily always cheaper. However, it allows you to buy the amount you actually need and can help reduce unnecessary packaging.